Haven Court

● The registered manager had an effective monitoring system in place to check that the service was following government guidance and the provider's own policies. ● Staff were confident and knowledgeable about government guidance and what visitors were required to do prior to entering the service. Professional visitors and relatives were tested for COVID-19 at the service. Visiting professionals and staff provided evidence of their vaccination status to the registered manager before entering the service. ● Staff and people received regular testing for COVID-19 and emergency care givers were included in this testing programme. ● The registered manager had identified, assessed and mitigated all COVID-19 related risks to people, staff and visitors. ● People were encouraged and supported to leave the service to visit relatives or access the local community. Relatives were able to visit their family members either in their rooms, communal lounge areas or in the communal garden area. ● Staff wore appropriate PPE and had access to this throughout the home. Staff had received additional training during the pandemic about correct PPE usage and infection prevention and control from the provider.

The five questions we ask about services and what we found