Whitfield

Potential risks to people's health and welfare had been assessed and there was guidance in place for staff to mitigate the risks. Accidents and incidents were analysed to identify patterns and trends, actions taken had been effective in reducing the risk of them happening again.

Staff had been recruited safely, there were enough staff to support people in the way they preferred. Staff had received training appropriate to their role. People received their medicines as prescribed.

Checks and audits had been effective in identifying shortfalls and the action taken had been effective. People had been involved in making changes in the service and were supported to have visitors. The environment had been adapted to meet people's needs.

People were supported to eat and drink to maintain a balanced diet and hydration. People's needs were assessed and when their needs changed, they were referred to healthcare professionals for guidance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.