Emerson House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The Model of care and setting maximises people's choice, control and independence. The ethos, values, attitudes and behaviours of leaders and care staff helped people using the service to inclusive and empowered lives.

This was evidenced in many ways. The registered manager, senior managers and support staff all shared positive person-centred values in relation to how they supported people. People were able to make clear choices in their life for example what they did and how they spent their day. People were able to keep their rooms and accommodation in ways that reflected them and their personalities. People had unrestricted access to all parts of the home. People also looked very relaxed with all the staff and this helped convey how empowered and relaxed they were in the home.