Bucklow Manor Care Home

Systems were in place to protect people from the risk of abuse and staff understood their responsibility to report any concerns. Risks to people were assessed and managed as safely as possible. Areas of the building needed redecoration and a bathroom required refurbishment. The provider had a schedule of works in progress.

There were enough staff to respond to people's needs. The service had recently recruited several new staff. Systems were in place to recruit staff safely. Staffing levels were kept under review and were due to be increased shortly due to some new admissions to the home. People received their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was well-led. Effective systems were now in place to oversee the safety and quality of the care provided. Managers led by example and were very visible, they knew people well and were focused on delivering person- centred care. Communication was effective, staff were supported through regular supervision sessions, appraisals and various meetings. There was a focus on staff training and development.

The provider sought feedback from people and relatives. Relatives told us the registered manager listened and acted on feedback. There was a focus on continuous improvements, with various projects in progress. Managers worked in partnership with others, including health and social care staff.