Sycamore Cottage Rest Home Limited

The care home accommodates people in single bedrooms over two floors of a converted residential building. There is a stairlift for people to access the second floor. The communal facilities include two lounges and a dining room. There are communal gardens at the rear and side of the home.

The provider had identified improvements were needed to ensure people received their medicines safely through their medicine audits and action was taken. Staff were updating their medicines training on the day of the site visit.

We were assured by most aspects of the provider's infection control processes. However, there was pressure on cleaning staff which was being addressed. Although the home was visibly clean, there were gaps in some cleaning records. Actions have been taken to address this.

People had the equipment they required to ensure the safe provision of their care, relevant safety checks were completed and any repairs arranged as required. The building was secure for people's safety and where restrictions were in place upon people's freedoms, legal authority had been sought.

There had been a change in management, the registered manager had recently left. There were suitable arrangements in place whilst the provider recruited a new registered manager.