1-2 Prior's Court Cottages

Staff understood and effectively delivered care and support in accordance with the principles and values of Registering the Right Support and other best practice guidance. This ensured people who used the service lived as full a life as possible and achieved successful outcomes.

Right Support People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had training on how to recognise and report abuse and knew how to apply it.

Staff focused on people's strengths and promoted what they could do, so people experienced a fulfilling and meaningful everyday life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to make decisions following best practice in decision-making and communicated with people in ways that met their needs.

Staff collaborated with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative. Staff made every attempt to avoid restraining people and did so only when de-escalation techniques had failed and when necessary to keep the person or others safe.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care Staff delivered person-centred, kind care, which protected and respected people's privacy and dignity.

People's support plans reflected their range of needs and promoted their wellbeing and enjoyment of life. Staff provided care to meet people's needs and aspirations, focused on their quality of life, and followed best practice.

Staff and people worked together to assess risks people might face. Staff encouraged and enabled people to take positive risks and engage in activities to enrich the quality of their lives.

Right Culture The ethos, values, attitudes and behaviours of the registered manager and staff ensured people led confident, inclusive and empowered lives.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities of autistic people. This meant people received compassionate and empowering care that was tailored to their individual needs.

Staff turnover was low, which supported people to receive consistent care from staff who knew them well and placed their wishes, needs and rights at the heart of everything they did.