5-6 Prior's Court Cottages: Bradbury House

The provider had effective systems and processes in place to ensure people were protected from the risk of avoidable harm, neglect and abuse. The provider prioritised people’s safety which was nurtured through a culture of openness and transparency where concerns about people’s and staff safety were reported and investigated quickly. Lessons learned were shared with staff to improve staff’s practice and quality of care. Staff received training relevant to their roles and responsibilities. There were appropriate staffing levels and skill mix to ensure people received safe care in accordance with their needs. Staff understood and effectively delivered care and support in accordance with the care plans and risk assessments. The provider encouraged open communication with the staff and families. People were supported with the provider actioning mental capacity assessments and best interest decisions. People were supported safely which was least restrictive of their freedom. The provider reviewed risks to improve on practice, continuous improvement and prioritising the needs of the people. The provider followed the Right Support, Right Care, Right Culture guidance.

People were treated with kindness, compassion, dignity and respect. Staff knew people well and respected people’s choices. Staff supported people in achieving positive outcomes that were important for them. People were supported to make choices to maximise their independence. Care interactions we observed demonstrated people received support that met their individual preferences. The planned approach for each person was tailored to meet the individual’s needs. The provider followed the Right Support, Right Care, Right Culture guidance.

People’s care plans and risk assessments were detailed and completed thoroughly to support people. Care plans and risk assessments fully reflected emotional, physical and social needs of the people. The provider involved families in the care planning and transitions of the people. The service used innovative and individualised methods to support people and involving families. Staff had excellent understanding of the needs of the people they supported. Staff responded and went the extra mile to support people in achieving the outcomes. There was an innovative approach to using technology utilising the electronic system to record information about people’s need accurately. The provider demonstrated a holistic approach in supporting people and families. The provider followed the Right Support, Right Care, Right Culture guidance.