Cherry Tree House Residential Home

People were kept safe by staff as they understood the risks people faced and how to mitigate these. Staff put their training into practice to help ensure people were kept free from harm. Where staff suspected abuse may have occurred they knew how to report this.

People lived in an environment that was checked for its safety. It was clean, hygienic and well maintained.

People received the medicines they required and staff followed good medicines practices. Medicines were reviewed when needed by health care professionals and documentation updated as necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well managed and people told us they felt comfortable approaching staff members and the registered manager if they needed assistance.

People felt involved in the running of the service through meetings and surveys. They told us their family members could visit at any time and that they could offer suggestions or ideas. Equally, staff felt supported and told us they felt comfortable speaking up in staff meetings. They said they received the training they required and had the opportunity to speak with their line manager regularly.

The registered manager had good governance arrangements in place and she worked with external agencies to help ensure the standard of care people received was good.