Fremantle Court

The home accommodates people in a purpose-built property with 6 wings. Each wing has single, en-suite bedrooms, with adapted bathrooms and lounge/dining areas close by. There are several quiet areas around the building as well as shared facilities, including a hairdressing salon and cinema room.

There were enough staff to meet people's needs. Staff had been recruited using robust procedures. People provided positive feedback about staff, although a couple of people felt there were some barriers to how their care was delivered where English was a second language for staff. For example, in how they were spoken with.

People received their medicines safely. Records were well-maintained and staff were regularly assessed to ensure they followed safe medicines procedures. We have made a recommendation regarding improving protocols for medicines prescribed for occasional use, in order that these are centred on the needs of each person.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had experienced changes of managers over recent years. This was something staff, relatives, people who used the service and external agencies commented on. They were keen for the new manager to stay and told us about the improvements they had made in the short time they had been at the service.

Improvements had been made to records management and governance systems. There were systems to engage with people and seek their feedback. Staff were kept up to date with people's health and well-being through handovers and daily morning meetings.

Community professionals spoke positively about how staff and managers engaged with them and listened to their advice, to improve people's care. Relatives also told us how their family members' health and well-

being had improved since living at the service.