The Kingfisher Care Home

We found the following examples of good practice.

The registered manager had robust practices to minimise the risk to people, staff and visitors from catching and spreading infection. We saw Covid 19 policies and procedures were in place and current. Information posters about covid 19, hand sanitiser and personal protective equipment (PPE) were placed throughout the home.

There was sufficient PPE available. Staff had received training on infection control and best practice guidance on how to put on and take off gloves, aprons and masks.

The providers had purchased mobile washing stations for use around the home. These included portable hand wash basin, liquid soap, sanitiser, disposable kitchen towels, non touch waste bins and PPE.

The providers had also purchased a specialised cleaning and disinfecting machine and staff carried out a frequent and thorough cleaning regime. Relatives told us of their high satisfaction about infection control practices.

As part of people's care plans, staff completed individual risk assessments on the persons vulnerability and capacity to understand Covid 19 restrictions and supported them accordingly.

The registered manager completed risk assessments on and with each staff member to check how vulnerable they could be to Covid 19 and took appropriate action.

Any potential admission was tested and a negative result received before admission. New admissions isolated within their own room in line with Public Health England guidance before joining other people in the home.

The service was booking visitors in at a time that suited people and was spaced out to avoid potential infection transmission with other visitors.

Staff communicated with health professionals by phone, social media and electronic tablets to discuss and seek advice on people's health.

The registered manager was participating in the whole home testing process and had scheduled testing for people supported and staff. They had comprehensive knowledge of good practice guidance and had

attended Covid19 webinars hosted by Lancashire County Council.

Further information is in the findings below.

The five questions we ask about services and what we found