The Cambridgeshire Care Home

Staffing levels meant that people were safe, and they received their care in a timely manner. People received their medication as prescribed. There were systems in place to record, monitor and learn from accidents and incidents.

Staff had the knowledge, skills and support they required to meet people's needs effectively. People's physical, emotional and social needs were identified so staff could meet these. Staff enjoyed working at The Cambridgeshire Care Home and told us that they would be happy to have a member of their family living there.

People received support with eating and drinking when needed. People were supported to maintain good health and were supported by or referred to the relevant healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were calm, kind and gentle in their interactions with people and supported them to remain independent whilst maintain their safety and welfare. People's privacy and dignity was maintained. Staff were caring and compassionate supporting people.

People were consulted about their care and had been given information in an accessible way. People were supported to pursue their hobbies and avoid the risk of social isolation. People were treated with compassion at the end of their lives, so they had a dignified death.

Systems were in place to monitor how well the service was running. Complaints and concerns were followed up to make sure action was taken to rectify the issue.

People were asked their views of the service and action was taken to change any areas they were not happy with. The registered manager and senior staff team managed the service well. They were passionate about giving people a high-quality service and ensuring that staff were supported and skilled to deliver the service

effectively.

Mental Capacity Act For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Last rating and update The last rating for this service was good (report published March 2018). At this inspection we found the service had remained good.