SignHealth Polestar
- Care home
- 6 beds
- No nursing
- Registered since 2011
- Erdington, Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
184 of 245
rated care homes in Birmingham are rated Good, like this one.
SignHealth Polestar: inspection record
Rated Good in February 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Boldmere Court Care Home Requires improvement, 0.1 miles away
- G Tudor Rose Rest Home Good, 0.2 miles away
- RI St Catherines Residential Care Home Requires improvement, 0.2 miles away
- G St Anthony's Residential Home (Erdington) Ltd Good, 0.3 miles away
- G Boldmere Drive Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 5 February 2019. Quoted under the Open Government Licence.
About the service: SignHealth Polestar has six self-contained flats and communal areas for people. Support and/ or personal care is provided to people within the person's flat. People who use the service may need support or care due to sensory impairments, mental ill-health needs or learning disability.
Read the rest of CQC's summary
People's experience of using the service: • People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. People received their medicines safely and as prescribed and were supported by sufficient numbers of staff to ensure that risk of harm was minimised.
• Staff had been recruited appropriately and had received relevant training so they were able to support people with their individual care and support needs.
• Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
• People were treated with kindness and compassion. People's rights to privacy were respected by the staff who supported them and their dignity was maintained. People were supported to express their views and be actively involved in making decisions about their care and support needs.
• People's choices and independence were respected and promoted. Staff responded appropriately to people's support needs. People received care from staff that knew them well.
• People using the service were confident about approaching the registered manager if they needed to. The provider had effective auditing systems in place to monitor the effectiveness and quality of service provision. The views of people on the quality of the service was gathered and used to support service development.
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Jill Mossop
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 5 February 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SignHealth
- Ownership type
- Organisation
- Companies House number
- 02610559 (opens Companies House)
- Charity number
- 1011056
SignHealth runs 5 services in England, 1 of them in the West Midlands. 5 are rated Good or Outstanding.
Other services run by SignHealth
- O SignHealth Longley Road Outstanding. Care home, Wandsworth, London
- G SignHealth Bowfell Road Good. Care home, Trafford, North West
- G SignHealth Claridge Road Good. Care home, Manchester, North West
- G SignHealth Constance Way Good. Care home, Leeds, Yorkshire and the Humber
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does SignHealth Polestar provide nursing care?
- No. The Care Quality Commission lists SignHealth Polestar as a care home without nursing.
- How many beds does SignHealth Polestar have?
- The Care Quality Commission's register lists 6 beds at SignHealth Polestar.
- When was SignHealth Polestar last inspected?
- The Care Quality Commission's latest rating for SignHealth Polestar was published on 5 February 2019.
- Who runs SignHealth Polestar?
- SignHealth Polestar is run by SignHealth. It runs 5 services in England, 1 of them in the West Midlands.
- What is SignHealth Polestar's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 February 2019.
Contact
- Phone
- 0121 350 0592
- Address
- Office Suite, Fairlie House, 10 Trident Close, Erdington, Birmingham, B23 5TD Map (opens Google Maps)
Compare nearby
- RI Boldmere Court Care Home Requires improvement, 0.1 miles away
- G Tudor Rose Rest Home Good, 0.2 miles away
- RI St Catherines Residential Care Home Requires improvement, 0.2 miles away
- G St Anthony's Residential Home (Erdington) Ltd Good, 0.3 miles away
- G Boldmere Drive Good, 0.3 miles away