SignHealth Claridge Road

Staff had the skills and knowledge to deliver care effectively and they received good support from colleagues and the management team. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Healthy eating was promoted and people received good support to plan and cook their meals. Systems were in place to make sure people's health needs were met. People were very happy with their accommodation which enabled them to do things independently.

People had a positive experience living at the service and enjoyed talking to staff. Staff knew people well and cared for them in a person-centred way. Staff were respectful and explained to people what was happening. People were supported to communicate at home and at other times, such as attending appointments. They had access to an interpreter and an advocate when appropriate. Everyone was encouraged to take responsibility for their accommodation and engage in daily household tasks.

People were involved in planning their care with staff who supported them. They had detailed and personalised support plans that identified how their needs should be met. Some information was duplicated which meant there was a lot of information for people to read. The management team said they planned to simplify the support planning process. People talked enthusiastically about engaging in person- centred activities which included accessing the local and wider community. Systems were in place to deal with formal complaints.

Feedback about the provider and management team who were based at the service was consistently good. Quality management systems were in place and plans were in place to improve and further develop the service. The management team was responsive and where appropriate took swift action to address shortfalls. People were encouraged to share their views and ideas. The service worked effectively with other professionals and agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk