Polonia Residential Home

Risk assessments were in place for people and their specific health needs. Staff were able to tell us about individual risks and how to manage them. Environmental risks were well managed in order to keep people safe. Infection control was well managed, the home was clean and free from odour. Policies in place protected people and visitors.

There were enough staff available to make sure people received the personal care and support that they needed. Staff were recruited safely and there were enough staff to meet people's needs.

Since our last inspection we found the provider has completed a full-service review of their training resources provided to staff. This meant inexperienced or new staff were provided with the care certificate during their induction. Staff had regular support through supervisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider's quality assurance processes had improved and were effective in driving improvements across the service. This was evident in the premises; fire safety and training ensure people received a safe service.