Yorklea Nursing Home

Staff used risk assessments and care plans to support people based on their needs and preferences. People received their medicines safely. The care home had good standards of cleanliness and hygiene. Staff complied with good infection control practices when supporting people such as wearing personal protective equipment (PPE).

People looked healthy and well. The service worked closely with other health and social care services to ensure people received the right care at the right time. People received support that gave them maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service promoted high quality, person-centred care and had an open and honest culture. People and their relatives gave mostly positive feedback about the staff and the service. They described the staff as friendly and caring. Staff enjoyed their work although they found it very busy. They described the managers as supportive and approachable.

The provider showed commitment to continuous improvement through actions taken following investigations and mock inspections, as well as participation in pilots and new initiatives. Local managers used a range of governance systems, tools and processes to assess the quality of the service and identify areas that needed attention.