Abbotsford Care Home - Manchester

People receiving care and support at the time of this inspection did not require nursing care and all personal care needs were met by the service and other external health professionals. The service was providing personal care to 30 people aged 65 and over at the time of the inspection. The service can support up to 40 people.

People had their care and support needs met by sufficient numbers of suitably trained staff. The care environment was clean, and a programme of redecoration was in progress. Infection control procedures were in place and staff used PPE effectively. Cleaning regimes were in place to help manage the COVID-19 pandemic.

People were complimentary about the food on offer. Communal areas were comfortable, although we judged that the dining room décor could be improved to maximise a positive dining experience for people. There was signage and equipment to help support and orientate people living at Abbotsford, including signage for people whose first language was Cantonese.

Electronic care plans guided staff as to people's care needs and preferences. The service was progressing with making care plans more person-centred. Electronic care plans and risk assessments provided staff with relevant information so that appropriate care could be provided for people. The service had good working relationships with local GP practices and healthcare professionals. The service worked in partnership with people, their families and staff. We received positive feedback from people and staff about the service.

People were complimentary of the care they received. People and their relatives had appreciated the efforts of the home during the COVID-19 pandemic. The service was keen to re-establish partnerships with professionals following the COVID-19 pandemic.

The service had good governance arrangements in place and completed regular internal quality checks at manager and provider level. Systems and processes for audit and quality assurance were in place. Findings

from audits carried out by the nominated individual were reviewed by management and used to improve practice within the service.

We discussed the registration status of the home and the nominated individual addressed this during the inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.