Mary Chapman Court

Mary Chapman Court is split across two floors. All bedrooms have a wash hand basin and toilet. There are shared bathrooms and living areas located on each floor. In addition, the care home has a private enclosed garden.

Staff provided mixed feedback regarding the staffing levels in the service. The registered manager shared with us processes in place to ensure staffing levels were appropriate. This was regularly reviewed to ensure people's needs were met.

People told us they felt safe. Risks to people's safety were assessed and measures were in place to mitigate risk of harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A process was in place to ensure staff were safely recruited. Staff received a robust induction and further training which equipped them for their role.

There were systems in place to monitor the quality and standard of care at the service. Where shortfalls were identified, actions were implemented to support making improvements.

Relatives spoke highly of the registered manager and staff. One relative said, "The registered manager and staff try hard to provide good care. They are all passionate about people and putting their needs first. Staff are very welcoming, passionate, and caring."