Harbour Care Centre

People were safe because there were sufficient staff in place to meet their needs. The registered manager told us they were in a position to increase occupancy in the home but would only do this in a safe, carefully managed way. People received support with their medicines when required; these were stored and administered safely. The home was clean and there was a team of staff in place to support good infection control practices.

Staff received training and supervision to enable them to work effectively and with the necessary skills. People received good support nutritionally; their needs were monitored and assessed regularly and support from the GP was sought when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care was planned in a person centred way, with people views, needs and wishes incorporated in to their care plans. People's end of life wishes, and plans were discussed with them. There was a programme of activities in place to support people in staying socially connected. This included making links with the local community.

The service was well led. Improvements had been made and sustained over a period of time and there was a strong person centred culture within the service. There were systems in place to monitor safety and quality.