The Shrubbery
- Care home
- 30 beds
- No nursing
- Dementia care
- Registered since 2011
- Wednesbury, Sandwell, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
10 months
since the latest rating was published.
21 of 79
rated care homes in Sandwell are rated Requires improvement, like this one.
The Shrubbery: inspection record
Rated Requires improvement in December 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Brunswick Mews (Good, 0.1 miles away) and Brunswick House (Good, 0.2 miles away).
Nearest care homes:
- G Brunswick Mews Good, 0.1 miles away
- G Brunswick House Good, 0.2 miles away
- G Wood Green Nursing Home Good, 0.2 miles away
- G Kelvedon House Good, 0.3 miles away
- G Leofric Villa Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 December 2025 (assessment visit 20 February 2025). Quoted under the Open Government Licence.
Date of assessment: Wednesday 28 May 2025.
Reason for assessment: This assessment was carried out in response to concerns about potential poor management of risk.
The Shrubbery is a care home providing personal care for up to 30 people. At the time of this assessment 28 people were living in the home. The service is a residential care home providing support to older people, and older people living with dementia. The service is also registered to support people with a learning disability and autistic people.At the time of the assessment, the service was supporting 1 person with a learning disability.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People were not always supported to make their own choices and take risks. The provider had a culture of people being supported out of bed before they were ready to get up in the morning. This was not person-centred care. Staff provided information people could understand. The provider was not always responsive to people’s changing or immediate needs. Although, we saw the provider had made referrals appropriately to health care professionals when needed. Staff treated people kindly. The provider’s culture encouraged people and staff to feedback on the care provided and speak up about concerns. Staff felt supported and treated fairly by the management team. However, we raised concerns over the lack of regular engagement and social activities available to people. People were protected against harm and supported safely by a dedicated and experienced staff team. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly. The provider worked effectively in partnership with other health professionals and followed their recommendations
The provider was responsive to our feedback and shared plans to improve social engagement for people living in the home. However, the service was in breach of legal regulation in relation to governance and person-centred care.
-
Safe
No rating
This means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. However, improvements were needed in people’s assessed needs and monitoring and improving outcomes.
-
Caring
No rating
This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people were not always supported and treated with dignity and respect; and involved as partners in their care. The service was in breach of a legal regulation in relation to person-centred care.
-
Responsive
Good
This means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. The service was in breach of a legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 18 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 18 December 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 18 December 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Jodie Hale
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 15 January 2021. Latest assessment published 18 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Winchester Care Limited
- Ownership type
- Organisation
- Companies House number
- 07608889 (opens Companies House)
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does The Shrubbery provide nursing care?
- No. The Care Quality Commission lists The Shrubbery as a care home without nursing.
- How many beds does The Shrubbery have?
- The Care Quality Commission's register lists 30 beds at The Shrubbery.
- When was The Shrubbery last inspected?
- The Care Quality Commission's latest rating for The Shrubbery was published on 18 December 2025.
- Who runs The Shrubbery?
- The Shrubbery is run by Winchester Care Limited.
- What is The Shrubbery's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 December 2025.
Contact
- Phone
- 0121 556 8899
- Address
- 33 Woodgreen Road, Wednesbury, WS10 9QL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Brunswick Mews (Good, 0.1 miles away) and Brunswick House (Good, 0.2 miles away).
Nearest care homes:
- G Brunswick Mews Good, 0.1 miles away
- G Brunswick House Good, 0.2 miles away
- G Wood Green Nursing Home Good, 0.2 miles away
- G Kelvedon House Good, 0.3 miles away
- G Leofric Villa Good, 0.6 miles away