Tilford Care & Nursing Home
- Care home
- 50 beds
- Nursing care
- Dementia care
- Registered since 2016
- Beacon Hill, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Good in 2018, most recently Requires improvement in July 2026.
3 months
since the latest rating was published.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Tilford Care & Nursing Home: inspection record
Rated Requires improvement in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Melbreck (Good, 0.4 miles away) and Springkell House Care Home (Good, 3 miles away).
Nearest care homes:
- G Melbreck Good, 0.4 miles away
- – Bridge House Care Home Not yet rated, 2.6 miles away
- RI Grace House Care Home Limited Requires improvement, 2.6 miles away
- – The Woodlarks Centre No overall rating, 2.6 miles away
- G Springkell House Care Home Good, 3 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 July 2026 (assessment visit 12 May 2026). Quoted under the Open Government Licence.
Date of assessment: 18 May 2026
Tilford Care Nursing Home provides accommodation and nursing care for up to 50 people, including people living with dementia and those with complex health needs. At the time of our inspection, 46 people were living at the service.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified concerns in relation to people’s care records. Records were not always contemporaneous or sufficiently detailed, and to support staff to deliver person-centred care. Monitoring records for people at risk of constipation or weight loss were not consistently completed, which meant there was a risk that changes in people’s health needs may not be identified or responded to in a timely way.
We observed poor moving and handling practices which placed people at risk of harm. Staff did not always demonstrate a dignified approach when supporting people and did not consistently treat people as individuals or support them to make choices about their care
At lunch time people did not always get the support they needed in a timely way due to ineffective staff deployment. We also found concerns in relation to the safety of the environment and infection prevention and control. Staff did not always follow safe practices, increasing the risk of harm to people. Medicines were not always managed safely, and associated records were inconsistent.
The provider’s governance systems were not effective in identifying and addressing these issues. The shortfalls we identified had not been recognised by the management team, indicating a lack of robust oversight.
We found the service in breach of regulations related to safe care and treatment, dignity and respect and good governance.
There were some positive aspects of the service. Staff understood how to recognise and report safeguarding concerns and told us they felt confident to do so. Accidents and incidents were reviewed to support learning. Staff worked collaboratively with external health and social care professionals to help ensure people received appropriate care and support.
Staff spoke positively about working at the service and told us they felt supported by their colleagues and managers. They had opportunities for supervision and felt there was good teamwork. The management team demonstrated a willingness to learn from the concerns identified and had begun to develop an action plan to address the issues highlighted during the assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of legal regulation in relation to people’s dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Care Homes | No rating | Safe: No rating | Effective: No rating | Caring: Good | Responsive: Good | Well-led: No rating | |
| Care Homes | No rating | Safe: No rating | Effective: Good | Caring: No rating | Responsive: Good | Well-led: No rating |
Questions to ask when you visit
- Safe was rated Requires improvement on 20 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 20 July 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 20 July 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Lisa Kirtland
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 19 January 2022. Latest assessment published 20 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tilford Care Home LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 10369534 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Tilford Care & Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Tilford Care & Nursing Home as a care home with nursing.
- How many beds does Tilford Care & Nursing Home have?
- The Care Quality Commission's register lists 50 beds at Tilford Care & Nursing Home.
- When was Tilford Care & Nursing Home last inspected?
- The Care Quality Commission's latest rating for Tilford Care & Nursing Home was published on 20 July 2026.
- Who runs Tilford Care & Nursing Home?
- Tilford Care & Nursing Home is run by Tilford Care Home Limited.
- What is Tilford Care & Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 July 2026.
Contact
- Phone
- 01252 792543
- Address
- Grange Road, Tilford, Farnham, GU10 2DG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Melbreck (Good, 0.4 miles away) and Springkell House Care Home (Good, 3 miles away).
Nearest care homes:
- G Melbreck Good, 0.4 miles away
- – Bridge House Care Home Not yet rated, 2.6 miles away
- RI Grace House Care Home Limited Requires improvement, 2.6 miles away
- – The Woodlarks Centre No overall rating, 2.6 miles away
- G Springkell House Care Home Good, 3 miles away