Aspen Court Nursing Home
Care home with nursing, Tower Hamlets, 75 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Aspen Court Nursing Home: inspection record
Rated Requires improvement in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. Rated Requires improvement in 2015, then Good in 2016 and 2017, then Requires improvement in 2018, 2020 and November 2022.
The latest rating was published about 4 years ago.
How it compares locally
- The only Requires improvement care home in Tower Hamlets, out of 10 with a rating.
- Larger than 8 in 10 care homes in Tower Hamlets.
About the service
From the Care Quality Commission's inspection report published 11 November 2022. Quoted under the Open Government Licence.
Aspen Court Nursing Home is a residential care home providing nursing and personal care for up to 72 adults. At the time of the inspection 69 people were living at the service, including older people, people with physical health conditions and those living with dementia. The second floor can accommodate up to 26 people with nursing care needs.
Aspen Court Nursing Home accommodates people in one building across three floors, with each person having their own bedroom and en-suite bathroom. There were also communal living and dining rooms, a main kitchen, smaller kitchenettes on each floor and access to a secure garden.
What inspectors found
Improvements were still needed with people's care plans and risk assessments as inconsistencies were seen across the records we reviewed. Records were not always clear about levels of risk or guidance for staff to follow to keep people safe.
People and their relatives were positive about the kind and caring attitudes of the staff team. One relative said, "The staff are very friendly and they show respect. [Family member] is very sociable and they have a good rapport, get on well together and have a good sense of humour together. They thrive on this."
Read the full summary
People were supported by staff who were dedicated in their role to ensure they received the care they needed. We observed a range of positive interactions between people and the staff team throughout the inspection. Staff responded appropriately, with patience, compassion and in a timely manner.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they had been well supported throughout the COVID-19 pandemic and were updated if there had been any changes to government guidance or changes with visiting restrictions. One relative said, "They have been very good with this and ensured staff were wearing masks. They were providing tests and helping to keep us all safe."
The manager had a visible presence and people and their relatives felt comfortable approaching them to discuss any issues or concerns. One relative said, "The new manager called me the other day to let me know her door is always open. I feel she has fallen into the job in a very caring way."
People were supported to access healthcare services and had input from health and social care professionals if their needs changed. Health and social care professionals were positive with the improvements that were being made since the new manager had started.
Although feedback was positive about the changes that had been made by the new manager, not all staff felt supported or appreciated for their work. Some staff told us this impacted on the working environment.
Improvements had been made since the previous inspection and the provider's monitoring processes had identified areas to be improved. The manager held daily meetings and carried out regular walkarounds to check on the care and support people received.
Incidents that occurred across the service were regularly notified to the CQC. However, safer recruitment practices were not always followed.
Questions to ask when you visit
- Safe was rated Requires improvement on 11 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 11 November 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 11 November 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 17-21 Dodd Street, Poplar, London, E14 7EG |
|---|---|
| Phone | 020 7538 9789 |
| Website | www.hc-one.co.uk/homes/aspen-court |
| Registered manager | Beata Gozdur |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 11 inspection reports, latest 11 November 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | HC-One LimitedBrand: Welltower |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07712656 (opens Companies House) |
HC-One Limited runs 2 services in London. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by HC-One Limited
- G Alexander Care Centre Care home with nursing, LewishamGood
Nearest alternatives
- G Toby Lodge Care home, 0.6 miles awayGood
- G Westport Care Home Care home, 0.7 miles awayGood
- G Coxley House Care home, 0.9 miles awayGood
- G Beaumont Court Care Home Care home, 0.9 miles awayGood
- G Rosewood House Care home with nursing, 1 mile awayGood
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Aspen Court Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Aspen Court Nursing Home as a care home with nursing.
- How many beds does Aspen Court Nursing Home have?
- The Care Quality Commission's register lists 75 beds at Aspen Court Nursing Home.
- When was Aspen Court Nursing Home last inspected?
- The Care Quality Commission's latest rating for Aspen Court Nursing Home was published on 11 November 2022.
- Who runs Aspen Court Nursing Home?
- Aspen Court Nursing Home is run by HC-One Limited. It runs 2 services in London.
- What is Aspen Court Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 November 2022.