Toby Lodge
Care home, Tower Hamlets, 10 beds
Good
Rated on
Rating from the Care Quality Commission.
Toby Lodge: inspection record
Rated Good in March 2018.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2017 and March 2018.
It has been rated Good at every inspection since 2016. The latest rating was published about 9 years ago.
How it compares locally
- One of 9 Good care homes in Tower Hamlets, out of 10 with a rating.
- Smaller than 8 in 10 care homes in Tower Hamlets.
About the service
From the Care Quality Commission's inspection report published 10 February 2022. Quoted under the Open Government Licence.
Toby Lodge is a residential care home providing personal care for 10 male adults who had a forensic history, including mental health conditions and/or a learning disability.
Toby Lodge accommodates people in one building across four floors, with each person having their own bedroom with en-suite bathroom. There was also a communal living room/dining room, kitchen, quiet room and access to a small courtyard.
What inspectors found
The inspection was prompted by information of concern regarding staffing levels and a poor culture within the service.
Although documentation confirmed that in November 2021 there had been a couple of occasions where staffing levels were below the provider's recommended levels, we found no evidence during this inspection that people had been impacted by this and the issue was being addressed by the management team.
Read the full summary
The senior management team were open and transparent when we discussed the concerns with them and acknowledged they had experienced some staffing issues at the end of the November, which was impacting the whole health and social care sector. They also explained some recent changes in company policies, including the legal requirement for staff to be vaccinated for COVID-19 as a condition of their deployment, had led to a turnover of staff.
The provider had been responsive to this issue and was in the process of recruiting new staff to ensure they had sufficient staff to meet people's needs.
Throughout the inspection we observed a relaxed environment and people appeared comfortable in the presence of staff. A resident meeting on the first day of the inspection had a homely atmosphere, with discussions based around the upcoming Christmas and New Year plans.
We saw people were supported out in the community during our visit, with one person telling us they were going out for a walk to the local shop.
Questions to ask when you visit
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 141a White Horse Road, London, E1 0NW |
|---|---|
| Neighbourhood | Stepney, Tower Hamlets |
| Phone | 0330 320 3325 |
| Registered manager | Kudakwashe Hove |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 10 February 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Venus Healthcare Homes Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08584823 (opens Companies House) |
Venus Healthcare Homes Ltd runs 3 services in London. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Venus Healthcare Homes Ltd
- G Lotus Lodge Care home, RedbridgeGood
- – Venus Healthcare Home care, Richmond upon ThamesNo overall rating
Nearest alternatives
- G Westport Care Home Care home, 0.3 miles awayGood
- G Beaumont Court Care Home Care home, 0.3 miles awayGood
- G Rosewood House Care home with nursing, 0.3 miles awayGood
- G Globe Court Care Home Care home, 0.5 miles awayGood
- RI Aspen Court Nursing Home Care home with nursing, 0.6 miles awayRequires improvement
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Toby Lodge provide nursing care?
- No. The Care Quality Commission lists Toby Lodge as a care home without nursing.
- How many beds does Toby Lodge have?
- The Care Quality Commission's register lists 10 beds at Toby Lodge.
- When was Toby Lodge last inspected?
- The Care Quality Commission's latest rating for Toby Lodge was published on 21 March 2018.
- Who runs Toby Lodge?
- Toby Lodge is run by Venus Healthcare Homes Ltd. It runs 3 services in London.
- What is Toby Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 March 2018.