Lindsay House

We found the following examples of good practice.

• The service facilitated visits to the home whilst adhering to the latest government guidance. Visitors completed a health questionnaire and had their temperature checked before admission. Victors were also required to take a lateral flow test before entering the service. A designated room had been set up to enable safe visits whilst also respecting people's privacy. The service supported compassionate visits for people during exceptional circumstances, for example, those who were at end of life. • Admissions into Lindsay House were risk assessed and followed guidance for safe admissions. People were required to have a negative test prior to admission from either the hospital or the community. • Risk assessments for both people and staff were carried out to minimise the risk and spread of infection and keep people safe. The service had never had a case of COVID-19. • Systems for testing for COVID-19 for people and staff were established. Processes were in place to keep everyone safe should a positive test occur. • Staff had received training on how to don and doff PPE appropriately. Facilities were in place to enable staff to change into their uniform onsite. • Communal areas such as the dining room and lounge had been reconfigured to ensure social distancing was adhered to. • The service appeared clean and hygienic. Domestic staff followed a cleaning schedule that included regular cleaning of high touch areas such as door handles and light switches.

The five questions we ask about services and what we found