Grange Crescent

The home was clean, and people were protected from the risk and spread of infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A comprehensive training plan evidenced staff had received appropriate training to carry out their roles effectively. People's needs were assessed, and care delivered in line with best practice. Care plans and supporting documentation included people's individual choices and preferences. We observed lunch being served and found people were supported to maintain a healthy and balanced diet which included their preferences. People were also supported with snacks and drinks throughout the day.

Throughout the inspection we observed staff interacting with people in a caring and considerate way. We saw staff gaining people's consent prior to carrying out care tasks. There was a homely atmosphere in the home and people appeared comfortable, happy and relaxed. People we spoke with were complimentary about the care and support they received.

The management team carried out regular audits to ensure the quality of the service was maintained. The management team took appropriate actions to address any issues. People had confidence in the management team and felt they were approachable.