Housteads

There was a positive leadership in the service. People and their relatives spoke highly of the staff and registered manager. The registered manager was interviewing for new staff at the time of inspection, however was very visible in the home. Audits and monitoring procedures were in place and since the last inspection these included a fire and risk assessment plan, these were used effectively to manage the service and to make improvements where needed.

People's care plans reflected the person current needs. Staff said they read and followed care plans and knew people well. People's wishes regarding their end of were in place if and when required. People had access to a good range of activities and told us they enjoyed these. We observed this on inspection. People and relatives were confident to raise issues and concerns. Complaints procedures were effective.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had the support they needed to maintain a balanced diet and good health. Staff received training and support they needed to give them the knowledge and skills needed to care for people safely and effectively.

Staff promoted very caring relationships with the people who lived at the service. Staff respected people's privacy and dignity and promoted independence, equality and diversity throughout. People and their relatives were involved in the planning and delivery of their care. Relative's told us they felt welcome and involved in the home.