Woodview

Right Care: ● People who had individual ways of communicating, such as using body language and sounds could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them. We found people living at Woodview may benefit further with the use of visual cues, such as photographs which would let people know what was likely to happen during the day and who would be supporting them. ● There were enough staff deployed to meet people's care and support needs in a timely way. The provider

was working to reduce the need to employ agency staff. ● People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. ● There were systems in place to recognise and respond to any allegations of abuse. Safe recruitment procedures made sure staff were of suitable character and background. ● People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. ● People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.

Right Culture: ● Relatives confirmed the registered manager was approachable. However, we have made a recommendation the registered manager consider best practice guidance on responding to and recording complaints. ● The provider had processes in place to assess the quality of support provided to people, involving the person, their families and other professionals as appropriate. However, this was not always analysed and fedback to people. ● People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood people well. ● Staff placed people's wishes, needs and rights at the heart of everything they did. ● Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.