Blackbrook House

People's needs were assessed before they moved into the service, so they could be supported effectively. Staff received training, support and supervision to carry out their roles and responsibilities. People enjoyed a varied and nutritious diet. Staff worked well with external professionals to promote people's health and wellbeing and ensure positive outcomes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The culture of the service was positive, kind and caring and the staff team were motivated and passionate. Staff knew people well and supported people with dignity and respect. People were encouraged to be as independent as possible.

Care plans were detailed and provided good information for staff to follow to support people effectively. People had the choice to participate in a range of activities which promoted a good quality of life. People knew how to raise a complaint and their views were listened to and investigated. End of life planning was being further developed to ensure people's wishes were recorded.

The registered manager was visible and approachable, and we received positive feedback about how the service was managed. Staff had a clear understanding of their roles and responsibilities and their views were used to ensure the service continuously improved. Audits were completed, however these required further improvement to ensure they were effective in identifying issues across the service. The management team were proactive in promptly addressing the issues found at inspection.