Pilgrim Wood Residential Home

People received consistent care from a stable staff team who knew their needs well. Staff retention at the home was good and staff supported one another well to ensure people received the care they needed. The staff team had demonstrated admirable commitment during the coronavirus pandemic. Many of the team had moved into the home to minimise the risk of the virus entering the service.

Staff received safeguarding training and knew how to report any concerns they had about people's safety or wellbeing. The provider's recruitment procedures helped ensure only suitable staff were employed.

Standards of fire safety had been improved since our last inspection. When accidents or incidents happened, these were reviewed to identify any actions that could be taken to reduce the risk of harm to people. Medicines were managed safely. Staff maintained appropriate standards of infection prevention and control.

The quality of documentation had improved since our last inspection. This included people's care plans, which were person-centred and contained detailed information for staff about how people's care should be provided.

People were involved in decisions that affected them and staff encouraged people to make choices about their day-to-day lives. People who lived at the home and their relatives had opportunities to give their views at regular meetings.

The registered manager and provider had improved the governance and management oversight of the service. Two deputy managers had recently been recruited to strengthen the home's management team.

Staff received good support to do their jobs and felt valued for the work they did. Staff said the registered manager and the provider were supportive and cared about their welfare. Team meetings took place regularly and staff were encouraged to speak up if they had ideas or concerns.