The Beeches

People's experience of using this service: People were safe and protected from avoidable harm and relevant risk assessments were in place. The management of people's medicines were safe. The premises and equipment were clean and maintained.

Recruitment procedures were in place to reduce the risk of employing unsuitable staff. There were enough staff on duty to ensure people's needs were met. New staff received support to help them learn their role. All staff received regular supervision and on-going training.

People were supported to eat and drink. Where people had specific dietary needs, this was adhered to.

Communication was effective within the staff team and people were supported to access other healthcare professionals as needed.

The service had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were able to participate in their hobbies and interests.

Staff were caring and kind. People were treated with dignity and respect, they were involved in making daily decisions and encouraged to retain their independence.

Care plans were personalised and detailed. They included information about people's preferences and abilities. Staff supported people to participate in a range of activities. At the time of the inspection care records did not include information about people's preferences in the event their health deteriorated.

Staff felt supported and spoke positively about the registered provider and the registered manager. Systems of governance were in place to continually monitor the quality of the service provided. Regular meetings were held with people who lived at the home and the staff team. There was a system in place to manage complaints.

Rating at last inspection: At the last inspection the service was rated good (published 11 November 2016).