Dimensions 40 Cody Road

People's experience of using this service and what we found Right Support: People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Right Care: The service was close to small local shops, there was a lack of easily accessible close public transport. The service had a minibus; however, people did not go out regularly and there was a lack of engagement and meaningful activity taking place. People were at risk of harm because staff did not always have the information they needed to support people safely.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff did not always ensure people using services lead confident, inclusive, and empowered lives.

Support plans and risk assessments were not regularly reviewed or updated.

Infection prevention and control was not managed in line with the provider's policy.

Medicines and recruitment were managed safely.

The provider's quality and risk monitoring systems were not always effective in identifying and action on shortfalls to ensure people received safe and high-quality care.