Ashlands Manor Care Home

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service is purpose-built home and set over 3 floors. All rooms are en-suite and each floor had its own separate facilities. The ground floor supports people requiring support with personal care, the first floor supports people living with dementia and the second floor supports people who need nursing care.

People's experience of the service and what we found People were kept safe. Staff knew how to raise safeguarding concerns and were aware of the processes to follow in order to keep people safe. Risks of harm were identified and mitigated as much as possible. Overall, medicines were managed well but some areas for improvement were identified during our inspection.

There were enough staff working at the service to meet people's needs and there were adequate staff recruitment practices in place. There were systems in place to minimise the risk of infection.

Staff had received appropriate training and supervision and nurses maintained their clinical skills. Staff were encouraged to take additional qualifications to enhance their roles. People were complimentary about the food and were provided with a balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind, caring staff who respected their privacy and dignity and helped them be as independent as they could. People were helped and encouraged to maintain relationships with family and friends and to engage in meaningful activities.

Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. There had been several different registered managers since our last inspection, however a new manager had been appointed and people, their relatives and staff provided positive feedback on the new manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection The last rating for this service was good (published 08 February 2019).