Amberley Care Home

People were supported safely by a consistent and caring staff team. People were safeguarded against the risk of abuse and staff received training in safeguarding vulnerable people. Staff felt confident to raise any concerning information and were aware of the whistleblowing policy which supported them to raise concerns without fear of reprisals. Risks to people were assessed and mitigated. Staff were aware of risks people faced and how they should keep people safe. Staff were recruited safety and received training to support their role. Staffing levels were sufficient, and people told us staff were visible within the home. The home was clean and tidy and infection control was well managed. Medication was safely managed, and people received their medicines as prescribed. There was an ethos of learning from events across the home to reduce repeat occurrences.

The provider, with the involvement of families and professionals, completed an assessment of people’s needs prior to admission to the home. Assessments captured people’s wishes, needs and preferences. Staff understood the importance of gaining consent from people. Where people were unable to give consent to their care and support, care was recorded and provided in their best interests. Consent was obtained from people’s family if they had the legal powers to do so on their relations behalf.

People and their relatives told us staff were kind and caring and provided dignified and respectful care. People were supported to maintain relationships with friends and families. Families and friends felt welcomed into the home and were actively encouraged to be involved in their relations care. Relatives told us their relation was happy living at the home and there were continued improvements in involving people in activities and prompting independence.

People felt fairly treated and were free from discrimination and harassment. People received support from community health professionals without delay.

The home was well managed, and the registered manager had worked closely with people, their families and staff to implement and embed improvements. Governance processes were robust and reflected where improvements needed to be made. The staff felt well supported and involved in the operations of the home. Feedback about the registered manager was extremely positive and they felt the appointment of the registered manager had been key to improving the home. Positive relationships had been formed with partner agencies. The provider was committed to learning and improving in the best interests of the people living at the home.