5 Winston Court

What life was like for people using this service: • Since our last inspection, the service had improved in several key areas. • People received safe, compassionate and good quality care. • Risks from the building and equipment were better managed. • People were protected against abuse, neglect and discrimination. Staff ensured people's safety and acted when necessary to prevent any harm. • Staff knew people well. They had developed good relationships with people. People clearly enjoyed the presence and attention from the staff. • People were assisted to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems at the service supported this practice. People had an active say in how the service was operated and managed. • People's care was personalised to their individual needs. • The provider had improved processes in place to measure, document, assess and evaluate the quality of care. • The service met the characteristics for a rating of "good" in all key questions. • More information about our inspection findings is in the full report.