Bluebell House Residential and Nursing Home

This was a planned comprehensive assessment carried out for an unrated service. Feedback from people and their relatives indicated that individuals felt safe and were treated with kindness and respect. Staff demonstrated a good understanding of safeguarding procedures, including how to recognise and report concerns, and appropriate risk assessments were in place to support people’s safety

We observed a calm and relaxed environment, with sufficient staffing in place to meet people’s needs. Interactions between staff and people were warm, patient and person-centred, and relatives were highly complementary about the care provided. One relative told us “They are well looked after by kind friendly people”

People’s needs were assessed prior to admission, and care plans had been rewritten in a person-centred way.

People were appropriately supported with eating and drinking, people using the Home were given choice.

We were informed significant financial investment had recently been made to improve the environment and overall condition of the home. It was evident that work had been undertaken to address key aspects of the environment, with additional plans in place to continue these enhancements.

The home was being managed by a new provider; however, improvements were already evident at the time of their first assessment.

Leadership and governance had improved significantly under the new provider, with stronger quality assurance processes, a developing learning culture, and improved staff morale.

The provider demonstrated a culture of learning. Accidents and incidents were reviewed to identify learning and reduce the risk of reoccurrence, and there was evidence that improvements were made where required. The provider worked with other professionals and maintained communication with relatives, helping to support joined‑up care and positive outcomes for people.

Overall, the provider focused on continuously improving the service, with the management team showing openness, honesty and a commitment to embedding and sustaining positive change.