West Oak

We found the following examples of good practice.

Systems were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that were readily available in stations throughout the service.

Any people entering the building were asked to wash their hands, have their temperature checked and were asked to take a lateral flow COVID-19 test. People were provided with appropriate PPE before entering the home.

Staff maintained social distancing where possible and the environment promoted people to remain socially distanced.

Staff had received update training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter.

A visitor's hub had been created for people to meet with family and friends. This was accessed separately from the home to minimise the risk of infection spread.

People were well supported by staff to have telephone and internet contact with their family and friends. The service had iPads, to facilitate contact.

Staff ensured people's welfare had been maintained and they had sufficient stimulation.

Many of the staff were trained to work across more than one department, which meant they were able to cover other roles when colleagues were absent.

The five questions we ask about services and what we found