Hallmark Alexandra Grange Luxury Care Home

We found the following examples of good practice:

The registered manager and deputy manager were knowledgeable, skilled and experienced in managing infection prevention and control. They were passionate about the safety of people at the service.

There were sufficient supplies of personal protective equipment.

All areas of the building were extremely clean. Daily walk arounds by the management team checked the cleanliness of each area in the service.

Hand hygiene points in bathrooms and along corridors were clean, accessible and fully stocked.

The service ensured that visitors had their COVID-19 vaccination status and lateral flow test checked before entry to the main building. This ensured people's protection from the risk of infection.

The service worked closely with the local authority and clinical commissioning group to keep people safe. They also kept up to date with best practice initiatives and shared information with other locations within the provider's group of care homes.

Audits were completed to scrutinise infection prevention and control. The findings were taken seriously, and the management team acted promptly to respond to any areas for improvement.

Records regarding staff vaccinations were detailed, accurate, easy to interpret and showed only those eligible to work at the service were employed.

Essential caregivers were promoted to be part of people's lives. Appropriate risk assessments and testing were in place. We met an essential caregiver who praised the staff's efforts of ensuring people's safety.

The five questions we ask about services and what we found