Manor House

We found the following examples of good practice.

A visiting pod could be accessed by loved ones without entering the home. There was a booking system available and a microphone system to aid communication. This meant people could enjoy visits in a safe and comfortable environment.

Staff completed a daily tracker record of the people they had worked closely with. This meant that in the event of COVID-19 positive cases, the home could identify who had been in recent close contact.

Staff wore Personal Protective Equipment (PPE) in line with government guidance. PPE stations and clinical waste bins were available on each floor.

People had COVID-19 risk assessments that considered self-isolation. The assessments were updated monthly when people received their COVID-19 test results.

People's observations were taken regularly to monitor for symptoms of COVID-19. This supported staff to identify if a person was displaying symptoms of infection.

Staff used handheld devices to update people's care records. The devices also supported socially distanced staff handovers. This minimised the spread of infection.

The provider had implemented a contact policy for loved ones during the pandemic. This was updated to reflect current guidance and set out alternative arrangements for when home visits were not possible.

The five questions we ask about services and what we found