Lucton House

We found the following examples of good practice.

Visitors to the home undertook screening questions and had their temperatures taken on arrival. When the home was open to visitors, people were supported to have window visits and garden visits when the weather was more favourable. An intercom was used for window visits so the window could remain closed but people were still able to hear and speak with their relatives.

Signage was used to tell staff which zone they were entering and the Personal Protective Equipment (PPE) required for that zone. Dedicated areas were used for putting on and taking off PPE and staff members were allocated their own bathroom. There was a limited number of staff allowed in the foyer and staff break out areas at any one time and notices on doors reinforced this expectation.

People living at Lucton House had their own self contained apartment equipped with lounge, small kitchen, en suite bathroom and bedroom meaning that during periods of isolation and closure of communal areas, people's living spaces still afforded them space and home comforts. Handheld electronic devices were used to record people's daily care and which included happy or sad faces so people's wellbeing, particularly during isolation, could be logged and monitored.

Staff spent time with people to keep them occupied. This included life stories, having a dance to their favourite music, reminding them when their favourite television programme was on or just sitting and talking.

To ensure people were eating and drinking enough during periods of isolation and where communal dining areas were closed, charts to monitor people's nutritional intake were implemented and extra signage was displayed on people's doors.

Further information is in the detailed findings below.

The five questions we ask about services and what we found