SENSE - 11 Station Road

Date of assessment: 27 January to 18 February 2025. SENSE - 11 Station Road is a care home providing accommodation and personal care. It is registered to provide care for up to 9 people. At the time of our assessment there were 8 people living at the home. Some people living at SENSE - 11 Station Road have a learning disability. We assessed the provider against all the quality statements in the key questions of safe and well-led and 4 additional quality statements, 2 under the effective key question, 1 under the caring key question, and 1 under the responsive key question. The inspection was prompted in part by a notification of an incident following which a person using the service was injured. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. We found 1 breach of regulation in relation to good governance. The provider had governance systems in place to monitor and improve the quality of the service; however, these were not always effective or timely regarding the oversight of risk, and some safety aspects of the environment. We inspected the service against ‘Right support, right care, right culture’ guidance to make judgements about whether SENSE - 11 Station Road guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Care was person-centred, the provider’s policy and staff practices placed people’s right to make decisions and be in control of their care at the heart of the service. There were enough staff to support people and meet their needs. Recruitment practice was safe. Staff worked with partners to help people achieve positive outcomes. People were supported to have maximum choice and control of their lives. We have asked the provider for an action plan in response to the concerns found.