Ivybank Care Home

People's experience of using this service:

When we completed our previous inspection in September 2017 we identified there was a breach of Regulation 17 Good Governance of the Health and Social Care Act Regulations 2008 (Regulated Activities) 2014. We found on this inspection the provider was no longer in breach of this regulation.

People receive safe care and staff knew how to keep them safe from harm. People received their medicines as it was prescribed. Staff followed infection control guidance and had access to personal protective equipment. Accidents and incidents were noted and trends monitored to reduce the amount of accidents.

People received effective care. Staff were supported and had the skills and knowledge to meet people's needs. The provider followed the principles of the Mental Capacity Act (2005). People's nutritional needs were met and they accessed health care when needed. The environment was welcoming, warm, comfortable and clean.

Staff were caring. People we spoke with were complimentary about the service and said they would recommend the home. There was a culture within the service of treating people with dignity, respect and compassion.

People received responsive care. Their support needs were assessed and planned with their involvement to ensure they received the support they needed. Support was individualised and reviewed. People were supported to take part in activities of interest and their preferences, likes and dislikes were known to staff. The provider had a complaints process which people and their relatives were aware of to share any concerns.

The registered manager was known and made themselves available. Spot checks and audits were taking place to ensure the quality of the service was maintained but we identified some additional areas which needed to be included as part of these audits.