Vale House

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received their medicines as prescribed. The provider had made significant changes and ensured there were clear processes and procedures to manage all aspects of medicines safely.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The home was well-led by a registered manager who was committed to improving people's quality of life. We received positive feedback about the management of the home from people, relatives, staff and healthcare professionals. The provider and registered manager had made significant changes to improve people's care. They had invested in an electronic recording system and were developing a more effective quality assurance process. The registered manager now had hands on support from the board of trustees' members which allowed them better oversight of the service. The service had a clear management and staffing structure in place and staff worked well as a team. Staff worked well with external social and health care professionals.