Iffley Residential and Nursing Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had support to access health care services if required. People were positive about the food and had their nutritional needs met.

People remained supported by staff that were caring, compassionate and respectful. Staff referred to the community at the home as a 'family'. People and where appropriate relatives were involved in making decisions about the care people received. People's independence was promoted, and their confidentiality was protected. The team demonstrated commitment to celebrating people's diverse needs.

People received care that met their needs. People had opportunities to take part in activities and outings of their choice. Staff explored people's interests in order to create opportunities for people to continue pursuing their interests. People knew how to make a complaint and told us their concerns were acted upon promptly. Staff worked with professionals to ensure people received high quality end of life care.

The service remained well-led by an experienced registered manager who was supported by a team of committed staff. People and staff were listened to and able to provide their views in various ways. There were systems in place to monitor the quality of the service. The staff team worked well with a number of external local health and social professionals and promoted an open and transparent culture.