St. John's Home

People had their needs assessed prior to receiving care to ensure staff were able to provide relevant care. Staff co-operated with various local social and health care professionals. We saw that referrals for specialist advice were submitted in a timely manner.

People received care and treatment from competent and skilled staff who had the relevant knowledge to meet people's needs. The provider had a system to ensure all staff had regular training to keep them up to date with best practice. Training courses and events were relevant to the needs of the people living at the service and staff ensured they put learning into practice.

People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests. The policies and systems in the service promoted this practice.

Staff treated people with dignity and respect and maintained their privacy. They were kind and caring, and knew people well. Care records contained clear information covering all aspects of people's individualised care and support. Information about people was written in a respectful and personalised way.

There was a complaints process in place which was managed effectively. The provider had procedures in place to identify and address people's wishes and choices regarding end-of-life care.

People, their relatives and staff were complimentary about the management of the service. The registered manager promoted a positive, transparent and open culture where staff worked well as a team. The provider had effective quality assurance systems in place which were used to drive improvement.