Oaklands – Residential

There was no clear auditing process in place and policies and procedures were not available at the time of the inspection. There was a lack of auditing across the service which put people at risk of harm as it was not clear what oversight the provider had when things went wrong or people's needs changed. We received some policies after the inspection, relating to medicines and safeguarding however not all of the information requested from the service was made available.

The recruitment of staff was not always robust and appropriate background checks of staff were not taking place prior to them starting work. People's medicines were not always appropriately managed and the process for identifying medication errors was not robust.

People told us the management team were approachable and would address concerns. The manager at the home was in the process of applying to the post of registered manager. The person applying to be the registered with the Care Quality Commission as registered manager, will be referred to as 'the manager' throughout this report.