St. Margarets Residential Home

St. Margarets Residential Home, is a care home providing personal care and accommodation for up to 22 older people in one adapted building. At the time of our inspection there were 21 people using the service.

There were systems in place to understand and address the quality and safety issues within the service. The quality assurance system and processes covered aspects such as care plans and care records, medicines management, DoLS authorisations and renewals, night visits, call bells, incident and accidents, staff records, health and safety, and the premises. Regular staff, relatives and residents' meetings were held, and feedback was also sought from people about the service. Staff were complimentary about the manager, the registered manager and the home. The provider worked in partnership with health and social care professionals to ensure people's needs were planned and met. However, some aspects of the quality assurance system and process were not effective to mitigate risks in a timely way.

People and their relatives told us they felt safe. People were safeguarded from the risk of abuse. Staff had received safeguarding training and knew the actions to take to report abuse. Medicines were stored, administered, managed safely and accurate records were maintained. There were enough staff available to support people safely. People were protected from the risk of infection. The provider had a system to manage accidents and incidents.