St Aubyns Nursing Home

The registered manager told us there had always been enough staff to meet people's needs throughout the pandemic. They block booked agency staff that only worked at St Aubyn's. All staff including agency staff had received training on COVID-19, infection control and the use of PPE. The provider carried out checks on agency staff to make sure they were fully vaccinated before they were permitted to work at the home.

There was a COVID-19 testing program in place for people using the service and for staff. When people or staff showed symptoms of COVID-19 they were required to self-isolate. The home was very clean throughout. The provider employed a housekeeping team that facilitated a cleaning schedule at the home.

COVID-19 risk assessments were carried out with people using the service and staff to ensure they could live and work safely at the home. The registered manager told us they worked with the GP, health care professionals, the Clinical Commissioning Group (CCG), the Local Authority Commissioning Team and UK Health and Security Agency to ensure people received appropriate care throughout the pandemic.

The second floor of the home had been designated for isolating positive COVID 19 cases and new admissions to the home. The provider had a COVID-19 specific contingency plan in place which they had followed throughout the COVID-19 pandemic. The registered manager told us there were no restrictions on visiting, this was in accordance with the most up to date guidance.

The five questions we ask about services and what we found