Real Life Options - Springfield Road

People's experience of using this service: People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. People received their medicines safely and as prescribed and were supported by sufficient numbers of staff to ensure that risk of harm was minimised.

Staff had been recruited appropriately and had received relevant training so they were able to support people with their individual care and support needs.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People's right to privacy was respected by the staff who supported them, and their dignity was maintained. People were supported to express their views and be actively involved in making decisions about their care and support needs.

The provider had auditing systems in place to monitor the effectiveness and quality of service provision. There was a positive emphasis on continually striving to improve the service and maintain high sustainable standards of care. The vision and values of the service were embedded in a person-centred culture which placed people firmly at the heart of the service.

The views of people on the quality of the service were gathered and used to support service development.

The provider worked in partnership with other organisations to ensure they were following current practice and providing high quality care.