Cole Bank Road

The service was able to demonstrate how they were meeting some of the underpinning principles of right support, right care, right culture. Right support People were supported to have choice, staff supported people in the least restrictive way possible. The policies and systems in the service supported this practice.

The provider supported people to make choices, and have control over their own lives, such as what time they got up and went to bed.

Right care We saw that staff were caring and promoted the people they were supporting dignity.

Right culture Staff had training on how to recognise and report abuse and they knew how to apply it. Staff told us how they would recognise pain, distress and discomfort in people who could not verbally communicate.

People felt safe and staff had good knowledge of safeguarding processes.

Staff had been recruited safely.

There was a system in place to monitor staff contact with people in the form of daily logs to ensure continuity of care after shift changes. Care plans and risk assessments identified people's support needs and staff had a good understanding of the support people needed.

Infection Controls were in accordance with good hygiene practices.

Leadership decisions about encouraging independence meant that people were encouraged to do as much as possible for themselves to promote independence.

People were treated with kindness and compassion. People felt well supported. People's privacy and dignity was maintained.

People received person centred care. People, relatives and staff expressed confidence in the (Acting) manager. People, relatives and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.