Active Neuro Hunters Moor Birmingham
- Care home
- 42 beds
- Nursing care
- Registered since 2011
- Acocks Green, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Good in 2016, most recently Requires improvement in March 2026.
7 months
since the latest rating was published.
54 of 245
rated care homes in Birmingham are rated Requires improvement, like this one.
Active Neuro Hunters Moor Birmingham: inspection record
Rated Requires improvement in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Cole Bank Road (Good, 0.5 miles away) and Woodlands (Good, 0.6 miles away).
Nearest care homes:
- RI Birchwood House Requires improvement, 0.2 miles away
- G Cole Bank Road Good, 0.5 miles away
- G Woodlands Good, 0.6 miles away
- G Holly House Care Home Good, 0.8 miles away
- G Real Life Options - Springfield Road Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 March 2026 (assessment visit 24 November 2025). Quoted under the Open Government Licence.
Date of assessment: 12 – 29 January 2026
This inspection was undertaken following information of concern we had received about the service. The service provides nursing care and neurological rehabilitation support to adults.
- Safe No rating
- Caring No rating
- Well-led No rating
Read the rest of CQC's summary
While some people reported positive experiences of rehabilitation support, we found that systems intended to monitor and improve the quality and safety of care were not consistently effective.
People did not always receive timely support when they requested assistance. Leaders did not always ensure there were sufficient staff deployed to meet people’s needs promptly. Governance systems also did not consistently identify risks relating to medicines management, environmental safety, infection prevention and care documentation.
Internal monitoring systems did not always provide accurate oversight of risks within the service. Environmental hazards, medicines management issues and gaps in documentation had not been identified through internal audits. Leaders did not consistently demonstrate systems to analyse incidents or feedback to drive improvement.
However, we observed positive interactions during therapy sessions where staff supported people with rehabilitation and recovery. Mandatory training was largely up to date, and some staff demonstrated compassionate and skilled care.
We found three breaches of regulation relating to safe care and treatment, staffing and good governance.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
At this inspection the service was in breach of legal regulation in relation to people’s safe care and treatment
-
Caring
No rating
Caring – this meant we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well supported, cared for or treated with dignity and respect.
-
Well-led
No rating
Well-led – this meant we looked for evidence that leadership, management and governance assured high-quality, person-centred care and supported learning. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The provider was previously in breach of legal regulations in relation to good governance. Improvements were not found at this assessment and the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 23 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 23 March 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 23 March 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 29 September 2023. Latest assessment published 23 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hunters Moor Residential Services LimitedBrand: Active Care
- Ownership type
- Organisation
- Companies House number
- 06723633 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Active Neuro Hunters Moor Birmingham provide nursing care?
- Yes. The Care Quality Commission lists Active Neuro Hunters Moor Birmingham as a care home with nursing.
- How many beds does Active Neuro Hunters Moor Birmingham have?
- The Care Quality Commission's register lists 42 beds at Active Neuro Hunters Moor Birmingham.
- When was Active Neuro Hunters Moor Birmingham last inspected?
- The Care Quality Commission's latest rating for Active Neuro Hunters Moor Birmingham was published on 23 March 2026.
- Who runs Active Neuro Hunters Moor Birmingham?
- Active Neuro Hunters Moor Birmingham is run by Hunters Moor Residential Services Limited.
- What is Active Neuro Hunters Moor Birmingham's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 March 2026.
Contact
- Phone
- 0121 777 9343
- Address
- Whisley Brook Lane off Shaftmoor Lane, Hall Green, Birmingham, B28 8SR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Cole Bank Road (Good, 0.5 miles away) and Woodlands (Good, 0.6 miles away).
Nearest care homes:
- RI Birchwood House Requires improvement, 0.2 miles away
- G Cole Bank Road Good, 0.5 miles away
- G Woodlands Good, 0.6 miles away
- G Holly House Care Home Good, 0.8 miles away
- G Real Life Options - Springfield Road Good, 0.8 miles away