Holly House Care Home

The provider had safeguarding systems and processes to keep people safe. Staff knew about the risks to people and followed the assessments to ensure they met people's needs. People felt safe and were supported by staff who knew how to protect them from avoidable harm.

People received their medicines safely and as prescribed and were supported by sufficient numbers of staff to ensure risk of harm was minimised.

Staff sought people's consent before providing care and support. People's individual communication needs were considered to support them to be involved in their care.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to the management team at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.

Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs.

The home was clean with effective infection prevention control measures in place to mitigate the risk of cross contamination. There were processes in place to monitor incidents and accidents to identify potential trends and put in place action plans to reduce risk of reoccurrence.

People's needs were assessed before joining the service. Staff completed a 12 week training induction when they first started with ongoing training to maintain their skills.

People's nutritional needs were being met. The service worked effectively with health and social care professionals and services to maintain the health and wellbeing of people. The home environment was bright and spacious with a number of different areas around the home for people to relax in.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us they found the staff to be kind and caring. People's independence was encouraged, and they were treated with dignity and respect by the staff.

There had been few complaints made about the service. However, there was a complaints process in place that monitored for themes to reduce risk of reoccurrences. The provider had processes in place to support people who were approaching their end of life.